At Quadric IT, we provide robust SAP Application Services following ITIL processes to ensure effective and efficient management. Our offerings include Application Management Services for production support and incident management, as well as Application Development Services focused on enhancements through agile methodologies. We commit to traditional SLAs, ensuring prompt response and resolution times for service requests, while also collaborating with customer IT organizations to deliver tailored business SLAs. Additionally, we identify and implement automation use cases, driving process and IT automation for added value.